Contact Bob if you have questions.
eGiving.com Frequently Asked Questions
Q: Will I receive a receipt for my egiving donations?
A: You will receive via email a notice to the address you provided that your donation has been processed. PBCC will also issue a written donation receipt on a quarterly basis.
Q: How much of my gift is “lost” in transaction fees?
A: Each transaction is charged a $0.39 transaction fee per selected fund, PLUS the following percentages applied to the dollar amount of your gift:
- ACH transfers from your bank account – 0.25%
- DEBIT CARD transfers from your bank account – 2.7%
- CREDIT CARD charges – 2.7%
For example, on a $1,000 gift to one fund, the amounts will be as follows:
- ACH transfers – $2.89 in fees. PBCC will receive $997.11.
- DEBIT CARD transfers – $27.39 in fees. PBCC will receive $972.61.
- CREDIT CARD charges – $27.39 in fees. PBCC will receive $972.61.
Q: If credit card transactions are “less efficient,” why does PBCC provide this option?
A: Credit card giving is provided as an option because this is the preferred way of giving for some folks. PBCC’s desire is that no one go into debt in order to give to the church.
Q: Can I schedule periodic gifts to PBCC?
A: Yes. Follow the options for setting up an eGiving.com account for PBCC. This will give you the option for giving on a weekly or monthly basis or on a particular date. After you set up your account, you can go directly there to make changes in the amount or frequency of gifts, and to give additional one-time gifts.
Q: Why are there options to give to only two missionaries? How can I help support other PBCC missionaries?
A: PBCC is the sending organization for the Fosters, and PBCC and PBC Palo Alto are the sending organizations for the Burgesses, so support for them should be directed to PBCC. All of our other missionaries are under other mission organizations, and support should be sent directly to the appropriate mission organization on their behalf. These organizations will send you a receipt and a return envelope for your next gift. Some of them also have e-giving options. Mission organization information for each missionary is available at the bulletin board at the back of the church.
Q: How secure will our electronic income be?
A: Processing pathways follow PCI compliance and some are SAS-70 audited. eGiving.com’s interface (eGiving Management Tool) is PCI compliant. Funds transfer directly from the giver’s account to the ministry’s account.
Q: Can I give a gift of stock to PBCC?